Get in touch

How can we help you?

General enquiries

For general inquiries please call KONE customer service on 02 8811 2929.

You may also email us at

You can reach us from Monday to Friday, 8 AM to 5 PM.

Report a service need or incident (24/7)

To report a service need or an emergency

Telephone: 02 8811 2934
Mobile: 09178598713 (Globe)
09190847412 (Smart)

For non-urgent requests you can also email

Frequently asked questions

Below are some helpful answers to common questions about equipment maintenance and how to find out about current and upcoming maintenance work.

  • Our KONE Online web portal and KONE Mobile app give you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.

  • You can check your equipment’s status via KONE Online or KONE Mobile. If the equipment is covered by KONE 24/7 Connected Services you’ll be able to see if we’re already working on fixing the problem. You can make a service request or report an incident by calling us or getting in touch directly from KONE Online or KONE Mobile.

  • KONE Online or KONE Mobile will show you all upcoming and past maintenance visits for all the equipment we maintain for you.

  • With KONE 24/7 Connected Services we can better predict, maintain, and take action before something breaks down.
    Contact your local KONE representative to find out more.

  • From 19 October onwards, our new Customer Service Team would be in place to provide a more efficient and dedicated service to you.

    Download our flyer for more information.

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

Sample form


My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance|24/7 Connected Services|Other
Equipment/service type *|Elevators|Autowalks|Escalators|People Flow planning|Other

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