Our culture

We are passionate about safety, quality, sustainability and the KONE values, which together form a strong foundation for our company culture. Our unique and strong culture has always supported us in successfully renewing our business according to the changing environment.

Our culture is created by each one of us, by every action we take, every day, all around the world. It is about the things we do that put a smile on our customers’ and colleagues’ faces, the acts that inspire people around us and make the world a better place. It is embedded in the ways we collaborate, the way we see the world and our impact on it, and the way we bring our core principles and values to life.

KONE Culture

Aiming higher – KONE culture playbook

Everyone at KONE plays a role in contributing to the success of our strategy with our actions and behaviors. This is why our culture playbook exists – it is an invitation for everyone at KONE to take part in developing our ways of thinking and working together.

Core principles

Core principles are areas we never compromise on, and they are safety, quality and sustainability.


Safety is our highest priority

We design our products and processes for industry leading safety performance. We work safely, care for others, and actively encourage safe practices.


Everyone at KONE contributes to quality

We think and act proactively throughout the customer journey and solution lifecycle. Lean and continuous improvement culture makes us the choice of our customers and creates the best user experience.


We choose sustainability every day

We are fair and inclusive. We are committed to carbon-neutrality. We lead the way with the most sustainable solutions and services for a better society.

Our values

Our values define who we are and what we aspire to become​ and they are care, customer, collaboration and courage.


We care for each other by:

  • Embracing diversity and inclusion
  • Showing compassion
  • Taking care of cities and the environment


We are committed to our customers' success by:

  • Being curious about the world around us
  • Focusing on the end-user experience
  • Working with a service mindset


We collaborate as one team by:

  • Listening to learn
  • Co-creating with our customers and partners
  • Celebrating our achievements together


We perform with courage by:

  • Continuously aiming higher
  • Delivering on and above our promises
  • Innovating and leading the industry forward

KONE Culture

KONE’s Human Rights policy

KONE’s Human Rights policy

At KONE we respect human rights, and we expect the same commitment from all our suppliers, distributors, and other business partners across the entire delivery chain.