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KONE CUSTOMER SERVICE

For general inquiries please call KONE customer service at 02 8811 2929.

You can reach us from Monday to Friday, 8 AM to 5 PM.

REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

Tel (02) 8811-2934

Cellphone 09178598713

KC3PH@kone.com

KONE OFFICES AND CONTACTS

KONE PH - Head Office
25/F BDO Equitable Tower Paseo De Roxas
Makati City 1226
(02) 8811-2929

KONE Philippines
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New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow

Elevators | Lifts

Discover the new KONE DX Class connected elevator solutions with built-in connectivity to future-proof your building and deliver a redefined user experience.

KONE MonoSpace® DX

Discover the machine room-less KONE MonoSpace® DX passenger elevator for low and mid-rise residential and commercial buildings.

KONE MiniSpace™ DX

Discover the KONE MiniSpace™ DX elevator with a compact machine room and digital connectivity for mid and high-rise buildings.

KONE TranSys™ DX

Discover the machine room-less KONE TranSys™ DX goods and passenger elevator for demanding people flow environments like public transport, retail, and medical facilities.

Elevator connectivity

Discover how KONE’s smart elevator solutions with built-in connectivity add value and make your building a more attractive prospect for tenants and visitors.

Elevator interior design

Discover how KONE DX Class elevators help you bring your design vision to life and create an elevator experience that helps your building connect with people and make a lasting impression.

Escalators

Discover our industry-leading escalators and moving walkway solutions, which set the standard for safety, quality, eco-efficiency, and visual design.

KONE TravelMaster 110

Learn more about the highly eco-efficient KONE TravelMaster 110 escalator – optimized for retail environments to ensure a pleasant shopping experience.

KONE TransitMaster 120

Learn more about the highly durable and eco-efficient KONE TransitMaster 120 escalator – optimized for transit centers to ensure a pleasant passenger experience, even under the most demanding traffic conditions.

KONE TransitMaster 140

The KONE TransitMaster™ 140 is a highly durable escalator designed for the most demanding public transportation environments, such as metro stations and airports.

Autowalks

Discover our industry-leading escalators and moving walkway solutions, which set the standard for safety, quality, eco-efficiency, and visual design.

KONE TravelMaster 115

An inclined autowalk designed to provide easy and safe access throughout your building, even when passengers are moving with a heavy cart or pushing a baby stroller.

KONE TransitMaster 165/185

The KONE TransitMaster™ 165/185 is a heavy-duty autowalk primarily targeted towards the infrastructure segment with demanding traffic conditions, such as airports, railways as well as stadiums and other transit centers.

KONE InnoTrack

Discover our revolutionary autowalk solution that requires no pit and offers unparalleled flexibility.

Advanced People Flow solutions

Advanced People Flow Solutions integrate equipment and devices into one holistic smart building solution. The result is a seamless user experience from front door to final destination—a new way to make everyday life easier.

KONE turnstiles

Learn more about KONE turnstiles – stylish and durable access control solutions for managing people flow in your building.

Access solutions

Learn how KONE’s integrated access control helps tenants travel smoothly and safely from the building entrance to their home floor.

Destination solutions

Learn how KONE destination solutions reduce waiting and travel times by taking into account the number of passengers and their destination floors.

Infotainment solutions

Discover KONE information solutions – a convenient way to share content as well as building and safety information in elevator cars and other building areas.

Monitoring solutions

Learn about KONE monitoring solutions, which enable real-time inspection of elevator and escalator operation across multiple locations via a single interface.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators and escalators safe and healthy.

Ultrarope

The latest in a long line of technological breakthroughs, KONE UltraRope® sets a new benchmark for high-rise buildings. The super-light KONE UltraRope technology provides unrivalled elevator eco-efficiency, reliability and durability, while also improving elevator performance.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.
Existing buildings
Existing buildings

Discover our high-quality solutions for the maintenance and modernization of elevators, escalators, and automatic doors – all from one trusted supplier

Elevator connectivity

A connected elevator puts you and your users in control, with the possibility to add smart, value-adding services that optimize people flow, make everyday life easier for users, and ensure your building is geared up for the future.

Elevator user experience

Enhance the user experience with real-time information on-the-go, an exciting, multisensory ride-experience and other smart building applications, it makes everyday convenient by improving accessibility and availability.

Maintenance

How we serve you

Discover how we tailor our wide range of maintenance services for your site and equipment.

Service packages

Discover how we tailor your maintenance plan to uniquely match your site and equipment, whatever the brand or type.

Service descriptions

Read more about the individual services that make up our KONE Care™ packages for elevators, escalators, and automatic building doors.

24/7 Connected Services

Managing people flow and user experience with KONE DX

Our connected KONE DX elevator solutions add value to your building and make sure it’s ready for whatever the future brings. Improved accessibility for residents and visitors and a cleaner, healthier environment.

Elevator modernization

Different modernization options for elevators: full, modular or upgade specific components. Click to read more!

Full elevator replacement

Discover our eco-efficient full-replacement solutions and a hassle-free process that keeps your project on time and on budget while minimizing disruption to life in your building.

Modular modernization

With modular modernization you can upgrade entire systems and significantly improve the performance of your elevator. Read more!

Component upgrades

Discover our wide range of elevator upgrades covering things like the elevator door operator, signalization, and lighting system.

Escalator & Autowalk modernization

Discover our range of escalator modernization solutions that will increase the lifespan of your escalators, giving you the flexibility of replacing the entire installation or just individual components.

Full escalator replacement

Discover our two options for escalator replacement: We can install a brand-new escalator and truss, or replace everything except the truss.

Modular modernization

With our escalator upgrade and modular modernization solutions you can renew individual components or complete systems. Visit us!

Advanced People Flow solutions

Discover our solutions for access and destination control, as well as communication and equipment monitoring.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators and escalators safe and healthy.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.
Tools & downloads
Tools & downloads

Downloads Codes and standards Glossary

Tools

KONE Car Designer

Discover the next-generation KONE Car Designer for new KONE DX Class elevators and elevator modernization projects.

Brochure Library

Glossary

When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them.
Stories & references
- Stories
Stories & references

Discover our latest references and stories about cities and people in them.

Stories

What does city life mean for people in the world’s different urban environments? Our stories look for answers.
About us
About us

KONE as a company

As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.

Environment

We support the ongoing green transformation of the built environment into smart eco-cities, low-carbon communities, and net zero energy buildings.

Safety

Safety is top of the agenda at KONE, and it is our strong belief that all accidents are preventable.

Innovations

Kone is a proven technology leader and holds more than 3,000 patents across their businesses.

Careers

We strive to foster a collaborative culture where co-workers trust and respect each other and leaders inspire people to deliver the best results.

We offer

We are proud to offer a range of total reward elements that engage and motivate our employees and help us make KONE a great place to work.

Students & graduates

Get a head start on your career at KONE, one of the world’s leading elevator and escalator companies.

Technicians & professionals

Whether you are a business or engineering professional, find your own role in meeting the most interesting challenges of today: urbanization, the efficient flow of goods and people, more efficient use of space, and the latest architectural trends.

Recruitment process

General recruitment process consists of an application, an interview and a final selection round.

People of KONE Asia Pacific

Frequently asked questions

FAQ on KONE's recruitment process

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Branch offices

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Sustainability
Sustainability

We want to be the most trusted partner for our customers throughout their building life cycle. Our clear objective is to be a leader in sustainability – beyond our own industry.

Environment

Together with our customers and partners, we create better urban environments for us all.

Carbon neutrality

Circular economy

Diversity and inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

Ethics and compliance

As a good global corporate citizen, we are fully committed to the laws and regulations of the countries where we operate.

Safety and quality

Every week, KONE moves the equivalent of the entire population of the world. We never compromise on safety or quality.

Quality

At KONE, quality is embedded in everything we do, from customer interaction and product planning all the way to the services we offer. Read more.

Employee safety

End-user safety

Safety is top of the agenda at KONE, and it is our strong belief that all accidents are preventable.

Customer and partner safety

Our Sustainability report

KONE has published a Sustainability Report annually since 2008. Read more and access our latest report.

Materiality Assessment

Identifying material topics
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