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KONE CUSTOMER SERVICE

For general inquiries please call KONE customer service at 02 8811 2929.

You may also email us at KONECustomerService.ph@kone.com.

You can reach us from Monday to Friday, 8 AM to 5 PM.

REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

Tel 02 8811 2934

Cellphone 09178598713

KC3PH@kone.com

KONE OFFICES AND CONTACTS

KONE PH - Head Office
25/F BDO Equitable Tower Paseo De Roxas
Makati City 1226
(02) 8811-2929

KONE Online

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New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow

Elevators | Lifts

Discover the new KONE DX Smart Elevator solutions with built-in connectivity to future-proof your building and deliver a redefined user experience.

KONE MonoSpace® DX

Find a space-saving machine room-less elevator for low-rise buildings and mid rise buildings.

KONE MiniSpace™ DX

Learn about a passenger elevator with a highly compact elevator machine room.

KONE TranSys™ DX

Learn about durable elevators that offer best-in-class connectivity features.

Elevator connectivity

Discover how KONE’s smart elevator solutions with built-in connectivity add value and make your building a more attractive prospect for tenants and visitors.

Elevator interior design

Modern elevator design for new buildings. See how our elevator interior offering adds value.

Escalators & autowalks

KONE is a leading escalator & moving walkway manufacturer providing ideal solution for moving people horizontally in shopping mall or airport.

TravelMaster 110

Find a commercial escalator and get outdoor elevator maintenance.

TravelMaster 115

Learn about an inclined autowalk for demanding people flow needs

TransitMaster 120

Learn more about the highly durable and eco-efficient KONE TransitMaster 120 escalator – optimized for transit centers to ensure a pleasant passenger experience, even under the most demanding traffic conditions.

TransitMaster 140

Learn about our moving staircase solutions and find a new walkalator.

TransitMaster 165

Learn about the KONE travelator solutions and find a new moving walkway.

Advanced People Flow solutions

Advanced People Flow Solutions integrate equipment and devices into one holistic smart building solution. The result is a seamless user experience from front door to final destination—a new way to make everyday life easier.

KONE turnstiles

Learn more about KONE turnstiles – stylish and durable access control solutions for managing people flow in your building.

Access solutions

Learn how KONE’s integrated access control helps tenants travel smoothly and safely from the building entrance to their home floor.

Destination solutions

Learn how KONE destination solutions reduce waiting and travel times by taking into account the number of passengers and their destination floors.

Infotainment solutions

Discover KONE information solutions – a convenient way to share content as well as building and safety information in elevator cars and other building areas.

Monitoring solutions

Learn about KONE monitoring solutions, which enable real-time inspection of elevator and escalator operation across multiple locations via a single interface.

Health and well-being solutions

KONE Handrail Sanitizer uses ultraviolet light to gradually disinfect escalator and autowalk handrails. The process is chemical free and safe.

KONE Office Flow

KONE Office Flow is a modular, connected solution that adapts with the needs of your building and its users, providing smooth people flow with touch-free access and personalized user experiences that make office environments more attractive and efficient.

Ultrarope

The latest in a long line of technological breakthroughs, KONE UltraRope® sets a new benchmark for high-rise buildings. The super-light KONE UltraRope technology provides unrivalled elevator eco-efficiency, reliability and durability, while also improving elevator performance.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.
Existing buildings
Existing buildings

Discover our high-quality solutions for the maintenance and modernization of elevators, escalators, and automatic doors – all from one trusted supplier

Elevator connectivity

Learn about our smart building solutions. We offer smart elevator solutions for existing buildings.

Elevator user experience

Enhance the elevator user experience. We offer elevator lighting for a wide range of buildings.

Maintenance

We provide escalator & elevator maintenance services from service technicians, tailored maintenance plan to quality maintenance equipment.

Your maintenance journey

Learn about your maintenance journey with KONE and our intelligent maintenance services and contract options for elevators, escalators, and automatic building doors.

KONE Care – preventive maintenance

Discover how KONE’s flexible, tailored preventive maintenance services keep your elevators, escalators, and automatic building doors safe and in good condition.

KONE 24/7 Connected Services

KONE predictive & preventive maintenance solution provide the intelligence to predict, maintain and take action before elevator breakage.

Customer communications channels

Stay up to date with equipment status and maintenance work progress around the clock.

Customer service

Find out how to contact KONE when you need to make a maintenance service request or report an incident, and how to stay up to date with maintenance work via our digital channels.

Managing people flow and user experience with KONE DX

Our connected KONE DX elevator solutions add value to your building and make sure it’s ready for whatever the future brings. Improved accessibility for residents and visitors and a cleaner, healthier environment.

Elevator modernization

Learn about elevator safety features and explore the benefits of elevator modernization.

Full elevator replacement

We provide fast & reliable elevator services ranging from elevator repair to full elevator replacement services. Contact us now

Modular modernization

Find out about elevator renovation and see how it improves the elevator controller.

Component upgrades

Discover our wide range of elevator upgrades covering things like the elevator door operator, signalization, and lighting system.

Escalator & Autowalk modernization

Discover our range of escalator modernization solutions that will increase the lifespan of your escalators, giving you the flexibility of replacing the entire installation or just individual components.

Full escalator replacement

We provide fast & reliable escalator services ranging from escalator repair to full escalator replacement services. Contact us now

Modular modernization

With our escalator upgrade and modular modernization solutions you can renew individual components or complete systems. Visit us!

Advanced People Flow solutions

Discover our solutions for access and destination control, as well as communication and equipment monitoring.

Health and well-being solutions

KONE Handrail Sanitizer uses ultraviolet light to gradually disinfect escalator and autowalk handrails. The process is chemical free and safe.

KONE Office Flow

KONE Office Flow is a modular, connected solution that adapts with the needs of your building and its users, providing smooth people flow with touch-free access and personalized user experiences that make office environments more attractive and efficient.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.
Digital Services
Tools & downloads
Tools & downloads

Downloads Codes and standards Glossary

Brochure Library

Tools for architects

Tools for designers

Glossary

When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them.
Stories & references
- Stories
Stories & references

Discover our latest references and stories about cities and people in them.

Stories

What does city life mean for people in the world’s different urban environments? Our stories look for answers.
About us
About us

KONE as a company

As a global leader in the elevator and escalator industry, KONE provides safe & reliable elevators and escalators for any building.

Environment

We support the ongoing green transformation of the built environment into smart eco-cities, low-carbon communities, and net zero energy buildings.

Safety

Safety is top of the agenda at KONE, and it is our strong belief that all accidents are preventable.

Innovations

Kone is a proven technology leader and holds more than 3,000 patents across their businesses.

Careers

We strive to foster a collaborative culture where co-workers trust and respect each other and leaders inspire people to deliver the best results.

We offer

We are proud to offer a range of total reward elements that engage and motivate our employees and help us make KONE a great place to work.

Students & graduates

Get a head start on your career at KONE, one of the world’s leading elevator and escalator companies.

Technicians & professionals

Whether you are a business or engineering professional, find your own role in meeting the most interesting challenges of today: urbanization, the efficient flow of goods and people, more efficient use of space, and the latest architectural trends.

Recruitment process

General recruitment process consists of an application, an interview and a final selection round.

People of KONE Asia Pacific

Frequently asked questions

FAQ on KONE's recruitment process

Apply now

Do you want to work at KONE? Apply now!

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Branch offices

Contact form
Sustainability
Sustainability

We choose sustainability every day

Environment

We help create smart and sustainable cities

Carbon neutrality

Circular economy

Diversity and inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

Ethics and compliance

Being a good corporate citizen

Safety and quality

Safety and quality are integral parts of our culture

Quality

At KONE, quality is embedded in everything we do, from customer interaction and product planning all the way to the services we offer. Read more.

Employee safety

End-user safety

Safety is top of the agenda at KONE, and it is our strong belief that all accidents are preventable.

Customer and partner safety

Our Sustainability report

KONE's sustainability report explains KONE's role in terms of social, environmental and economic responsibility. The report covers topics that are considered material in terms of corporate responsibility, and follows the global GRI (Global Reporting Initiative) reporting framework.

Materiality Assessment

Identifying material topics
KONE Online
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